Orders & Production
How long does it take to make my order?
Orders are produced in 1–2 business days (Mon–Fri, excluding UK bank holidays).
Can I change or cancel my order after checkout?
Not guaranteed due to our fast turnaround - but message us ASAP and if we haven’t started production, we’ll help.
Are your items personalised?
Yes - mugs can be personalised with any name and number on the back. Add details on the product page when ordering.
Shipping
What are the delivery time estimates (after dispatch)?
UK: 1–2 working days • Europe: 2–11 working days • International: 3–17 working days.
Do you use tracked shipping?
Yes, by default.
Will I pay customs/import taxes outside the UK?
Yes - orders shipped outside the UK may incur import VAT/duties/fees charged by your local customs. These are paid by the customer.
Returns & Problems
Do you accept returns?
No, due to the made-to-order nature of our products.
What if my item arrives damaged?
Contact us ASAP with your order number and photos; we’ll arrange a replacement or refund.
What if my parcel is late or missing?
Contact us ASAP so we can investigate with the carrier and resolve it.
Products & Care
Are the mugs dishwasher and microwave safe?
Yes.
What phone case type do you offer?
High-quality rubber TPU case.
What paper do you use for posters?
240gsm Satin Photo Paper for a premium look and feel.
Do you offer gift notes or gift wrap?
Do you offer gift notes?
Yes
Do you take bulk/wholesale or team/corporate orders?
Yes - email us to discuss details.
Contact
How do I reach you?
Email: support@90minprints.com